138sagaPrivacy Policy

This page describes what we collect when you use 138saga and how we keep that data protected. We take your privacy seriously and are transparent about our data practices across all regions where our service operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

We collect personal information only to operate your account, process payments, verify your identity, and comply with applicable law. We do not sell your data to third parties. Our servers may sit outside your jurisdiction, but we apply consistent security standards across all locations.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on 138saga

Account registration and identity verification

When you open a 138saga account, we collect your email address, password, and basic personal information such as your name and date of birth. We use this information to create and manage your account and to comply with Know Your Customer (KYC) regulations.

During identity verification, we request documents such as a national ID card or passport. We store these documents securely and use them only to verify your identity. Once verification is complete, we retain the documents for compliance purposes but do not share them with third parties except as required by law.

Payment and transaction data

We collect payment information when you deposit or withdraw funds. This includes your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction amounts, and timestamps. We do not store full payment card details on our servers; payment processing is handled by certified third-party processors.

We retain transaction records for accounting, fraud prevention, and regulatory compliance. These records are kept secure and accessed only by authorized staff.

Note: We never ask for your full payment card number, PIN, or password via email or support channels. If you receive such a request, it is not from 138saga.

Betting and gaming activity

We record your betting history, game play, and account activity on 138saga. This includes which games you play, your wagers, results, and timestamps. We use this data to calculate your weekly cashback, track tier progression, and detect unusual account behavior.

Your activity data is stored in your account dashboard and is visible to you at all times. We use aggregated, anonymized activity data to improve our platform and understand user preferences, but we do not share individual activity records with third parties.

Device and usage information

We collect information about the device you use to access 138saga, including your IP address, browser type, and operating system. We use this information to detect fraud, prevent unauthorized access, and improve platform performance.

We also collect usage data such as which pages you visit, how long you stay on each page, and which features you use. This helps us understand how members interact with 138saga and identify areas for improvement.

Personal data: Name, email, date of birth, identity documents used for KYC verification.
Payment data: Payment method, transaction amounts, and timestamps; not full card details.
Activity data: Betting history, game play, wagers, results, and account engagement.
Device data: IP address, browser type, operating system, and usage patterns.

How We Use and Protect Your Data on 138saga

Data use and third-party processors

We use your data to operate 138saga, process payments, verify your identity, calculate promotions, and comply with applicable law. We may share your data with third-party service providers such as payment processors, identity verification services, and hosting providers. These processors are contractually bound to protect your data and use it only for the purposes we specify.

We do not sell your personal data to advertisers or marketing companies. We may share aggregated, anonymized data with analytics partners to understand platform trends, but this data cannot identify you individually.

Data security and encryption

We protect your data with SSL encryption for all data transmission between your device and our servers. Your password is hashed and never stored in plain text. Your account is protected by multiple security layers, and we monitor for suspicious activity continuously.

Our servers are located in secure data centres with physical access controls and redundant backups. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we notify affected members and relevant authorities as required by law.

Cookies and tracking

We use cookies to remember your login status, preferences, and activity on 138saga. Cookies are small files stored on your device that help us provide a seamless experience. You can disable cookies in your browser settings, but this may limit platform functionality.

We also use analytics tools to track how members use 138saga. This data helps us improve the platform and identify technical issues. Analytics data is aggregated and does not identify you individually.

Your rights and data access

You have the right to access, correct, or delete your personal data on 138saga. You can update your account information through your dashboard at any time. If you wish to request a copy of all data we hold about you, or to request deletion of your account, contact our support team.

We will respond to data access and deletion requests within standard timeframes. Note that we may retain some data for compliance and fraud prevention purposes even after account deletion.

1

We collect data to operate your accountRegistration onwards

Personal, payment, and activity data are collected to provide 138saga services and comply with law.
2

We protect data with encryption and securityAlways

SSL encryption, secure servers, and continuous monitoring protect your information.
3

We share data only with trusted processorsAs needed

Third-party processors are contractually bound to protect your data and use it only for specified purposes.
4

You can access and control your dataAnytime

Update your information through your dashboard or request data access from our support team.

Data retention and deletion

We retain your personal data for as long as your 138saga account is active. After account deletion, we retain transaction records and identity verification documents for compliance and fraud prevention purposes, typically for several years as required by applicable law.

We delete cookies and usage data after standard retention periods. You can request deletion of your account at any time through our support team, though some data may be retained for legal compliance.

Contact and policy updates

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the channels listed in your account dashboard. We respond to privacy inquiries within standard timeframes.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or through your 138saga account. Your continued use of the platform after policy updates constitutes acceptance of the new terms.

Our commitment on 138saga is to collect only the data we need, protect it with industry-standard security, and use it transparently. We do not sell your information, and we respect your privacy rights. If you have concerns about how we handle your data, our support team is available to address them.